Frequently Asked Questions

In the sections below, we address some of the things you may be curious about, especially if you have never had anyone service your PC before. We guarantee you've never had anyone like us!


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ABOUT US

A little about us

First computer experience in the US Air Force back in 1992, and so I bring nearly 30 years of break/fix PC repair experience to every job. Worked my way from job to job, learning and growing along the way. Worked in I.T. Management for 8 years before starting my own business. For the long, boring version...just ask me!

GUARANTEE

Relax - we got you covered!

Our guarantee states that we will fix your problem, as many times as it takes, until you are happy. We don't collect payment until it's working, and we NEVER charge to continue to work on it if the problem persists. You NEVER pay extra for pickup and delivery, even if it takes 5 times to finally figure it out. That is the promise we make to you.

WE RECOMMEND

What do we recommend?

This one can get a little complicated, because everyone is different. The simplest version is we recommend whatever works *best* for what *you* do. If your computer works and you are happy with the performance, then don't spend a dime. If you want a recommendation on upgrading, let's talk and we will find something for you to make you happy that won't break the bank

PARTNERSHIP

You're more than just a client

Each client is unique, and I value all of them. Once you are a client, you're a client for life. We don't charge extra for texts or phone calls with "stupid questions". We prefer you do that, to keep your machine running smooth and clean. We have clients that *still* call and text from our earliest days back in 2008 - that is what it's all about...developing a partnership, not just taking your money!

ONLINE INFO

Some of our favorite links

If you care to learn more about this crazy world of technology we live in, you can find some great recommended links here.

This is a work in progress, as I have 8 billion pages of websites to sift through and organize for you***

SOCIAL MEDIA

How you can find and follow

Not everyone today uses social media, but if you prefer to reach out to us that way, here is how you can find us